The Whale Centre enjoys a sightings success rate of over 96% for both Whale Watching and Bear Watching Tours throughout our season. Unfortunately, due to the inherent nature of viewing wild animals in their natural habitat, we cannot guarantee with 100% certainty that there will be sightings on every tour. We do our absolute best to ensure that you see wildlife but sometimes the weather or wildlife does not cooperate. 

If you miss the whales and black bears on your first attempt, we offer all guests the following Whale and Black Bear Sightings Guarantee:

  • You are invited to join us on another tour, free of charge, at any point in the future

  • Rain check guests are on a stand-by basis only

  • Are able to confirm seats 60 minutes prior to departure

  • This offer is valid for life and does not expire

  • This offer is not transferable to another guest or tour and must be used by the guest that purchased the original tour

Guests using rain checks for Whale Watching Tours and Bear Watching Tours are obligated to make a reservation for any tours and are on a stand-by basis. Our rain checks never expire!  They can be used on the same day, next year or in five years. Our rain checks are not refundable for cash. Our guarantee is not a cash back guarantee. If you would like to use a rain check you are obligated to make a reservation and understand that availability is dependent on capacity requirements, therefore rain check passengers travel on a standby basis.

If you have any questions regarding the Raincheck policy please speak to any of our team members and we will do our very best to help! Our main goal is to make sure you get out on the water to see wildlife.