IMPORTANT BOOKING POLICIES AND INFORMATION
Please read through the following information before you process your reservation.
All tours and activities are subject to the signing of a waiver. If you do not accept the terms of our release agreement, you will be refunded and will not participate on the tour. All minors (18 years and under) must have a parent or guardian sign on their behalf. Our waiver can be viewed here The Whale Centre Waiver.
Students are 13 - 19 years of age, and seniors are 65 +.
When booking online for tours, your credit card will be charged at the time of the booking, however you will be eligible for a full refund if you cancel your booking at least 48 hours before your booked tour. You can pay online by Visa, MasterCard or AMEX. You will receive a brief message confirming you have made a booking and we will follow up with an email confirming the tour, departure time, number of passengers, date of tour and important tour information. Please provide a cell phone number on your booking in-case we need to contact you. If there are any small children in your group please tell us how old they are. Reservations will be confirmed within 48 hours of online booking. If you do not hear from us please call 1-888-474-2288 or email email@example.com.
In the event that The Whale Centre must cancel a tour due to weather or sea conditions, you will have the first opportunity to reschedule your tour or collect a full refund. If you decide to change your plans and wish to cancel your tour, you can cancel via by phone up to 48 hours prior to the appointment.
The Whale Centre enjoys a sightings success rate of over 96% for both Whale Watching and Bear Watching Tours throughout our season. Unfortunately, due to the inherent nature of viewing wild animals in their natural habitat, we cannot guarantee with 100% certainty that there will be sightings on every tour. We do our absolute best to ensure that you see wildlife but sometimes the weather or wildlife does not cooperate.
If you miss the whales and black bears on your first attempt, we offer all guests the following Whale and Black Bear Sightings Guarantee:
You are invited to join us on another tour, free of charge, at any point in the future
Rain check guests are on a stand-by basis only
Are able to confirm seats 60 minutes prior to departure
This offer is valid for life and does not expire
This offer is not transferable to another guest or tour and must be used by the guest that purchased the original tour
Guests using rain checks for Whale Watching Tours and Bear Watching Tours are obligated to make a reservation for any tours and are on a stand-by basis. Our rain checks never expire! They can be used on the same day, next year or in five years. If you have any questions regarding the Raincheck policy please speak to any of our team members and we will do our very best to help! Our main goal is to make sure you get out on the water to see wildlife.
Where to Meet
Arrival time for your tour is 30 minutes before departure at our office located at 411 Campbell Street, on the corner of Third and Campbell. We have a parking lot on the Third Street side of our building or you can park on the street. The District of Tofino has a pay parking lot available across the street from our building on Third Street.
Pregnant & Injured Passengers
Some tours are not suitable for pregnant women or those with serious back and neck injuries. Please let us know of any such conditions at the time of your booking.
All Bear Watching, Whale Watching, Bird Watching and Hot Springs Tours require a minimum of 4 passengers to depart. We will contact you as soon as possible if your tour does not meet the minimum numbers.
What to Wear Onboard
It is highly recommended to dress in warm, layered clothing for all tours. Also recommended are rain jackets, pants, sunglasses, toque and closed-toed shoes.